Your Benefits, All Year Round

Search any benefit, find a phone number, view your plan, or download what you need — anytime.

🏥 Find a Doctor 💳 ID Cards 📝 File a Claim 📞 All Contacts ✉️ Email Support
Benefits Help Desk IMCBenefits@bastioninsurance.com Bastion Insurance Support Team — your dedicated help line
24/7 Nurse Line 800-581-0353 BCBS — talk to a nurse anytime, day or night
Employee Assistance 866-443-0854 Telus EAP — confidential counseling, 24/7

Your Benefits

Click any benefit to see plan details, contacts, and downloads.

Medical

Three medical plan choices through Blue Cross Blue Shield of Texas (BCBS).

View details

Dental

Dental coverage through Principal — preventive, basic, and major services.

View details

Vision

Vision coverage through VSP — exams, frames, lenses, and contacts.

View details

Life & AD&D

Employer-paid Basic Life and AD&D coverage through Pacific Life. Voluntary supplemental options available.

View details

Short-Term Disability

Income protection if you can’t work due to illness or injury. Plans vary by Union and Non-Union employees.

View details

Long-Term Disability

Income protection for longer-lasting illnesses or injuries. Plans vary by Union and Non-Union employees.

View details

Hospital Indemnity

Cash benefit paid directly to you if you’re admitted to the hospital. HIGH and LOW plan options.

View details

Legal Plan

MetLife Legal Plans — affordable legal help for wills, traffic tickets, family issues, and more.

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Health Savings Account (HSA)

Tax-advantaged savings account for medical expenses — pairs with the HSA medical plan. Administered by Clarity.

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Flexible Spending Accounts (FSA & DCA)

Pre-tax accounts for healthcare and dependent care expenses. Administered by Clarity.

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Employee Assistance Program

Free, confidential support for life’s challenges — counseling, legal, financial, and family resources. 24/7 through Telus EAP.

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401(k) Retirement Plan

Retirement savings plan with employer match. Administered by Principal.

View details

Medical

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Three medical plan choices through Blue Cross Blue Shield of Texas (BCBS).

Plan Summaries

Who to Contact

BCBS Member Services 800-521-2227
BCBS Member Portal (BAM) Visit Portal
24/7 Nurse Line 800-581-0353
MD Live (Virtual Visits) 888-680-8646 Visit Portal
Express Scripts (Mail-Order Rx) 855-723-6099

Programs & Resources Included

  • BCBS Member Portal Guide (BAM) Step-by-step guide to register and use BlueAccess for Members.
    View Flyer
  • Where to Go for Care ER vs. urgent care vs. virtual visit — pick the right option fast.
    View Flyer
  • Express Scripts Mail-Order Rx Get a 90-day supply of long-term medications delivered to your door.
    View Flyer
  • Virtual Visits with MD Live See a doctor by phone or video, often within minutes.
    View Flyer 888-680-8646
  • 24/7 Nurse Line Talk to a registered nurse anytime — free of charge.
    View Flyer 800-581-0353
  • Behavioral Health Virtual Visits Connect with a therapist or psychiatrist online.
    View Flyer
  • Digital Mental Health (Learn-to-Live) Self-paced online programs for stress, anxiety, depression, and sleep.
    View Flyer
  • Hinge Health (Joint & Back Pain) Free virtual physical therapy program — no copay.
    View Flyer 855-902-2777
  • Wondr Health (Healthy Weight) Skill-based weight management program online.
    View Flyer
  • Omada (Diabetes Prevention) Personalized lifestyle program at no cost for those who qualify.
    View Flyer
  • Teladoc Diabetes Management Free meter, unlimited test strips, and personal coaching.
    View Flyer
  • Teladoc Hypertension Management Free blood-pressure cuff and coaching to control hypertension.
    View Flyer
  • Well onTarget (Wellness Rewards) Earn rewards for tracking your health goals.
    View Flyer 877-806-9380
  • Fitness Program with Points Discounted gym access at thousands of fitness centers.
    View Flyer 888-762-2583
  • Blue365 Member Discounts Discounts on fitness, weight loss, hearing aids, glasses, and more.
    View Flyer Visit Site
  • Catapult Onsite Health Checkup Onsite biometric screening with results delivered to you.
    View Flyer
  • Catapult Home Checkup At-home screening kit — six steps, no clinic visit needed.
    View Flyer
  • Catapult — What's Included Full list of biometric and health markers checked.
    View Flyer
  • Guest Provider Search (Out-of-Area) For dependents living outside Texas — find local in-network care.
    View Flyer

Dental

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Dental coverage through Principal — preventive, basic, and major services.

Plan Summaries

Who to Contact

Principal Dental Member Services 800-247-4695
Principal Member Portal Visit Portal

Vision

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Vision coverage through VSP — exams, frames, lenses, and contacts.

Plan Summaries

Who to Contact

VSP Member Services 800-877-7195
VSP Member Portal Visit Portal

Life & AD&D

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Employer-paid Basic Life and AD&D coverage through Pacific Life. Voluntary supplemental options available.

Plan Summaries

Who to Contact

Pacific Life Member Services 855-810-3301
Pacific Life Member Portal Visit Portal

Programs & Resources Included

  • Pacific Life Group Term Life Overview What your life insurance covers and how to name a beneficiary.
    View Flyer
  • Manage Your Benefits Online Register and access your Pacific Life member portal.
    View Flyer
  • Event-Based Claims Process How to file a life or AD&D claim after a loss.
    View Flyer

Short-Term Disability

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Income protection if you can't work due to illness or injury. Plans vary by Union and Non-Union employees.

Plan Summaries

Who to Contact

Pacific Life Disability Claims 855-810-3301

Programs & Resources Included

  • Disability Coverage Overview How short-term and long-term disability work together.
    View Flyer
  • How to File a Disability Claim Step-by-step guide to filing your claim.
    View Flyer
  • Maternity Leave FAQ How disability coverage applies to maternity leave.
    View Flyer

Long-Term Disability

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Income protection for longer-lasting illnesses or injuries. Plans vary by Union and Non-Union employees.

Plan Summaries

Who to Contact

Pacific Life Disability Claims 855-810-3301

Programs & Resources Included

  • Disability Coverage Overview How short-term and long-term disability work together.
    View Flyer
  • How to File a Disability Claim Step-by-step guide to filing your claim.
    View Flyer

Hospital Indemnity

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Cash benefit paid directly to you if you're admitted to the hospital. HIGH and LOW plan options.

Plan Summaries

Who to Contact

Pacific Life Member Services 855-810-3301

Health Savings Account (HSA)

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Tax-advantaged savings account for medical expenses — pairs with the HSA medical plan. Administered by Clarity.

Plan Summaries

2026 IRS Limits

  • 2026 HSA Contribution — Self-Only
    $4,400
  • 2026 HSA Contribution — Family
    $8,750

Who to Contact

Clarity Customer Service 888-423-6359
Clarity Member Portal Visit Portal

Flexible Spending Accounts (FSA & DCA)

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Pre-tax accounts for healthcare and dependent care expenses. Administered by Clarity.

Plan Summaries

  • Dependent Care Account Overview (Clarity)
    View PDF

2026 IRS Limits

  • 2026 Healthcare FSA
    $3,400
  • 2026 FSA Carryover (into 2027)
    $680
  • 2026 Dependent Care FSA
    $7,500 / household

Who to Contact

Clarity Customer Service 888-423-6359
Clarity Member Portal Visit Portal

Employee Assistance Program

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Free, confidential support for life's challenges — counseling, legal, financial, and family resources. 24/7 through Telus EAP.

Who to Contact

Telus EAP — 24/7 Help Line 866-443-0854
Telus EAP Member Portal Visit Portal
Username: pacificlifeEAP  |  Password: wellness

401(k) Retirement Plan

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Retirement savings plan with employer match. Administered by Principal.

Who to Contact

Principal 401(k) Service Center 800-547-7754
Principal Member Portal Visit Portal

All Benefit Contacts

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Quick reference of every carrier and program contact.

Bastion Insurance Support
Help Desk
IMCBenefits@bastioninsurance.com
BCBS Member Services
Medical
800-521-2227
BCBS Member Portal (BAM)
Medical
Portal
24/7 Nurse Line
Medical
800-581-0353
MD Live (Virtual Visits)
Medical
888-680-8646 Portal
Express Scripts (Mail-Order Rx)
Medical
855-723-6099
Principal Dental Member Services
Dental
800-247-4695
Principal Member Portal
Dental
Portal
VSP Member Services
Vision
800-877-7195
VSP Member Portal
Vision
Portal
Pacific Life Member Services
Life & AD&D
855-810-3301
Pacific Life Member Portal
Life & AD&D
Portal
Pacific Life Disability Claims
Short-Term Disability
855-810-3301
MetLife Legal Plans
Legal Plan
800-821-6400
MetLife Legal Member Portal
Legal Plan
Portal
Clarity Customer Service
Health Savings Account (HSA)
888-423-6359
Clarity Member Portal
Health Savings Account (HSA)
Portal
Telus EAP — 24/7 Help Line
Employee Assistance Program
866-443-0854
Telus EAP Member Portal
Employee Assistance Program
Portal
Principal 401(k) Service Center
401(k) Retirement Plan
800-547-7754

Filing a Claim

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Most claims are submitted by the doctor, dentist, or pharmacy directly. For benefits paid to you (disability, life, hospital indemnity, legal), follow these steps:

Step-by-Step Disability or Life Claim

  • How to File a Claim — Pacific Life Walks through every form and contact you'll need.
    View Guide
  • Pacific Life Disability Claims Talk to a claims rep directly.
    855-810-3301
  • Need help with any claim? Email Bastion's IMC support team.
    Email Support